Untitled Document
Licensed dealer and Financial Adviser   CPFIS Registered Investment Administrator
fundsupermart.com
 
 FAQ
10 POPULAR FAQs FOR NEW INVESTORS
01. How do I open an Investment account?
02. What is a Beneficiary Account?
03. What is "Beneficial Owner" shown under the Step 5 of 7 of account opening: Anti-Money Laundering Declarations?
04. Are there any charges involved to open or maintain an account?
05. What is the sales charge do I have to pay when I buy fund with you?
06. What are the payment procedures for cash investments?
07. How do I sell?
08. Does Fundsupermart.com send out statements for my investments?
09. How safe is my cash investment and in whose name will the investment be registered in?
10. What is the Cash Fund?
QUESTION CATEGORIES
Choose a FAQ
01.Customer Knowledge Assessment (CKA) NEW FAQ
02. Account Opening
03. Forget Password & Update Account
04. Buying Funds
05. Payment Methods
06. Selling Funds
07. Charges, Calculations, Dividends
08. FSM Pricing Structure
09. Platform Fees
10. FSM Rewards Programme
11. Switching of Funds
12. Nikko AM Shenton ShortTerm(ST) Bond
13. Cash Fund
15. CPFIS Rules
16. CPFIS registered Investment Administrator
17. Supplementary Retirement Scheme(SRS)
18. Regular Savings Plan (RSP)
19. Void Orders, Right to Cancel
20. Restricted Funds/ Accredited Investors
21. Non-Singapore Based Investors
22. Transferring of Funds
23. Deceased Account, Suspended Account
24. Security and Safety
25. Glossary
26. Troubleshooting and Enquiries
10 POPULAR TRANSACTIONS RELATED FAQs
01. When will my buy orders be transacted?
02. When will I know about the buying price I get?
03. How do I invest with my CPF-OA funds?
04. How do I pay by Internet Bill Payment?
05. What are the new restrictions on the CPF Investment Schemes (CPFIS) from 1 Apr 2008 ?
06. When will my sell orders be transacted?
07. How long will it take for me to receive my money?
08. What are Inter switch and Intra switch?
09. What charges will I have to pay for a Switch order?
10. How do I purchase the Cash Fund using cash?
OTHER IMPORTANT FAQs
01. I have forgotten my investment account password. How do I reset new password?
02. How do I update the details in my Investment Account?
03. What is FSM Rewards Programme?
04. How does Fundsupermart.com distribute dividends from funds?
05. How can I view my holdings?
06. How do I view my online monthly statements?
07. What is a Regular Saving Plan (RSP)?
08. What are the benefits of consolidating all my holdings at Fundsupermart.com?
09. I encounter problems when I try to log in. What should I do?
10. How does investing with a CPFIS registered Investment Administrator benefit us as an investor?
CLIENT HELP
ClientHelp Line
For further assistance, call our helpline at 6557 2853 from 9am to 6pm on Mondays to Fridays (excluding weekends & public holidays).

Email
For any inquiries or feedback, drop us an email clienthelp@fundsupermart.com and we will revert to you as soon as possible.