Exceptions:

According to the respective fund managers, the transaction date for the following funds will be 2 business days after the order has been placed, if it is placed before 3pm on a business day:

SGD –Singapore Dollar
USD – US Dollar
AUD – Australia Dollar
EUR - Euro
GBP - Pound Sterling

Remarks: For AUD/EUR/GBP currency selection, you will need to email us your bank TT information as we will transfer the proceeds to your bank account via TT service. Our email address is clienthelp@fundsupermart.com. Note that there will be TT charges incurred and deducted from your sales proceeds.

For CPF-OA, CPF-SA and SRS redemption, you will receive a total of 2 emails. One after your online instruction is received, and another after the units have been priced. The relevant units sold will be removed from your "View Holding" table on T+2 once the sell order is priced.

All CPF-OA transactions will be captured in the statements sent to you by your CPF agent bank. ALL CPF-SA transactions will be captured in the statements sent to you by the CPF Board. All SRS transactions will be captured in the statements sent to you by your SRS Operator.

Due to forward pricing, the fund manager requires approximately 2 business days to consolidate and derive a unit price for the funds. These prices are further valued independently by the fund's trustees. Therefore, the dealing price will be made known to the public within 2 business days after the transaction date. Once we obtained the price,the selling price will be updated on T+2 and an email notification will be sent to you.

Exceptions:

i)The sell orders of the following funds will only be priced on 3 business days from the transaction date (T+3):

Equity / Balanced Funds: T + 6 business days
Bond / Money Market Funds: T + 4 business days
CPF/SRS funds ( Non-IA status): Within T + 10 business days

Note: For CPF/SRS (Non-IA status) holdings, we do not provide a specific settlement date after you have placed your sell orders. This is because the sales proceeds will be credited by the respective fund managers.

Exceptions:

Cash Fund: T + 1 business day
Nikko AM Shenton ShortTerm Bond SGD(cash holding): T + 2 business days
Nikko AM Shenton ShortTerm Bond SGD (Non-cash holding- IA status): T + 3 business days
Philip Money Market fund (cash holding): T + 2 business days
Philip Money Market fund (SRS holding- IA status): T + 4 business days
Lion Global SGD Money Market: T + 3 business days
Henderson funds: T+7 business days
Fidelity China Focus fund (OA/SA/SRS): T+7 business days
Authorised Bond funds: T + 6 business days

Generally, for Bond and Money Market funds, it will take T+4 business days for the money to be sent to you. For Equities, Balanced and other types of funds as stipulated in the prospectus, it will take T+6 business days for redemption proceeds to be sent to you. 'T' date is the day where your sell order is transacted. You will be notified of this via an email. There are 4 methods for us to credit the proceeds to you:

1) Cash Fund/Nikko AM Shenton ShortTerm Bond SGD:
When you sell a unit trust but want to wait before you buy another, you may park the sales proceeds in the Cash Fund or Nikko AM Shenton ShortTerm Bond SGD first.

You may indicate the 'Cash Fund/Nikko AM Shenton ShortTerm Bond SGD' as the redemption method when you sell. The sales proceeds will be used to buy into the Cash Fund/Nikko AM Shenton ShortTerm Bond SGD on the settlement date of the sell order.

To know more about the Cash Fund, click here

To know more about the Nikko AM Shenton ShortTerm Bond SGD, click here

2) Direct Credit into Bank Account:
Make sure your bank account details in your Investment Account are updated. We will arrange to send the cheque to your designated bank account on T+4 or T+6, whichever funds it applies to based on the above. Please note that the banks may take another day or two to complete the cheque clearance.

To update your bank account, go to My Investments > Update Account and click on 'Direct Credit Instruction'.

3) Cheque by mail:
We will mail out the cheque on T+4 or T+6. Mailing will take another 1 - 2 business days for the cheque to reach you. We will make out a cheque to the name based on your NRIC or passport name in your application, and mail it to your mailing address. Please ensure and update your mailing address personally should there be any changes.

For CPF-OA and CPF-SA Investments
For funds classified under 'Non-IA' status, the proceeds of your sale will be credited back to your CPF agent bank for CPF-OA and CPF Board for CPF-SA in approximately T+10 business days. For funds classified under 'IA' status, the proceeds of your sale will be credited back to your agent bank or CPF Board in approximately T+6 business days.

If there are no further investments made using CPF-OA for the next 2 months or so, the agent bank will credit your CPF-OA monies back to your CPF Investment Account at CPF Board. You will need to inform your agent bank personally should you require the CPF monies to be credited back into your CPF Investment Account at CPF Board before the end of 2 months. Once you have sold your funds purchased using CPF-OA, the redemption proceeds would be transferred to your CPF agent bank.

For SRS Investments
The redemption proceeds will be credited back into your SRS account with your CPF agent bank. You will receive the redemption proceeds in your CPF agent bank or SRS Operator (SRS) on T+4 business days for redemption of Bond and Money Market funds and T+6 for Equities, Balanced other types of funds as stipulated in the prospectus.

If you have updated your direct credit instructions, we will do a quick cheque deposit into your bank account on the relevant settlement date of your sell order. Please note that your bank will take 1 business day to clear the cheque. If you do not have the direct credit instruction updated, we will mail the cheque to your mailing address.

The sales proceeds will be credited back to your CPF Investment Account with your agent bank. You may re-invest the sales proceeds in your CPF Investment Account, even if your CPF-OA balance is below $20,000. If there are no further investments made using CPF-OA for the next 2 months (for a more accurate timeline, please check with your Agent Bank), the agent bank will credit your sales proceeds back to your CPF-OA at CPF Board and you may not re-invest the balance if your CPF-OA balance is below $20,000.

For CPF-SA

The sales proceeds will be credited back to your CPF-SA with CPF Board directly and you may not re-invest the sale proceeds if your CPF-SA balance is below $40,000.

To know more about the New CPFIS rules from 1 May 2009, click here

You can update your bank account details online by going to My Investments > Update Account and click on 'Direct Credit Instruction'.

For TT ( AUD/ EUR/GBP/SGD)

Please send us an authenticated email indicates the information below once you have placed the sell order at our platform:

1. Bank Account Number
2. Bank Account Name
3. Bank Name
4. Bank Address
5. Bank Swift Code
6. Currency of the bank account

To send us an authenticated email, please login to your account at our website first and go to Advice & Support > Contact Us and click on our email address.

Upon receipt of your email notification, we will assist you accordingly.

Note: There will be no trading on Singapore Public Holidays and Fund Holidays declared by individual fund managers. Trading of the funds will be resumed on the following business day.