Untitled Document
Licensed dealer and Financial Adviser   CPFIS Registered Investment Administrator
 
FAQ

21. Non-Singapore Based Investors

1) If I am a U.S. Citizen or U.S. Resident, are there any restrictions for me?
2) Are there any restrictions for foreign investors?
3) I am not a Singaporean. Can I open an account?
4) I am staying in overseas and I have to wait for an activation code to be mailed to me after my investment has been approved. Can I login with my own self-selected password without the activation code?
5) It has been a few days after my account has been approved. However I still have not received the activation code?
6) How do I make payment for purchases?
7) How would you remit money back to me after I sell?


Q: If I am a U.S. Citizen or U.S. Resident, are there any restrictions for me?

A: All funds distributed in Fundsupermart.com (FSM) have restrictions for U.S. Citizens/Residents. In another word, US Citizens/Residents are not able to purchase (including RSP) for the funds at FSM.

The above restriction will also apply if the beneficiary applicant of your Beneficiary Account is a U.S Citizen/Resident.

 
Return to Top

Q: Are there any restrictions for foreign investors?

A: Below restrictions apply to the following citizens/residents:

US citizens/ residents:

All funds distributed in Fundsupermart.com (FSM) have restrictions for U.S. Citizens/Residents. In another word, US Citizens/Residents are not able to purchase (including RSP) for the funds at FSM.

The above restriction will also apply if the beneficiary applicant of your Beneficiary Account is an U.S Citizen/Resident.

Irish citizens/residents:

Irish residents are restricted to invest into Legg Mason Value Fund. The restriction is applicable to RSP as well.

The above restriction will also apply if the beneficiary applicant of your Beneficiary Account is an Irish citizens/resident.

Canada citizens/residents:

Canada residents are restricted to invest into all funds managed by Franklin Templeton Investments. This restriction is applicable to RSP as well.

The above restriction will also apply if the beneficiary applicant of your Beneficiary Account is a Canada citizens/residents.

 
Return to Top

Q: I am not a Singaporean. Can I open an account?

A: Yes. You would go through the same account opening steps as all Singaporean investors. At the end, print out the form, sign it, and mail it in to us with a photocopy of your local Identity Card or Passport as well as the supporting documents required.
 
Return to Top

Q: I am staying in overseas and I have to wait for an activation code to be mailed to me after my investment has been approved. Can I login with my own self-selected password without the activation code?

A: Please take note that activation code and password are different. If you are staying in overseas and your mailing address registered with us is a foreign country address, you will receive an activation code in the form of pin-mailer after your investment account has been approved. An activation code is required when your login for the first time. Upon successful login for the first time, an activation code is no longer required for your subsequent login.

Upon the receipt of the activation code, you may proceed to login with your user ID followed by your self-selected password AND activation code. The user ID is your complete NRIC/passport number and password is self-selected during the account opening.

 
Return to Top

Q: It has been a few days after my account has been approved. However I still have not received the activation code?

A: The activation code will be sent out by normal post and it may take about 2 – 3 weeks time to reach you.
 
Return to Top

Q: How do I make payment for purchases?

A: Cash Fund

Instead, in our continuous efforts to bring even more attractive benefits to our Cash Account holders, Fundsupermart.com has introduced the Cash Fund. This is the first fund launched in Singapore, which will invest its assets in a number of bank deposits with varying periods of maturity, denominated in Singapore Dollars (SGD) only.

Besides using cash, investors will also enjoy the extra option of using monies from their SRS Accounts to invest in the new Cash Fund.

To use your Cash Fund to buy unit trusts, you need to ensure that there are sufficient holdings in the Cash Fund.

Simply select the Cash Fund as the payment method during the buy process.

The investment amount payable will be deducted from your Cash Fund immediately and it will be reflected in your View Holding webpage.

For more details on Cash Fund, please refer to the Cash Fund Hot Story.

Wire/Telegraphic Transfer

For Cash investments, you can do wire/Telegraphic Transfer as well. The details of the account that the telegraphic transfer can be found on the payment instructions you will see on the web page during the buy process. If you want further details, please email us at clienthelp@fundsupermart.com

If you have a Singapore Bank Account, you can do the following:

1. Singapore Local Cheque (for Singapore Dollars and U.S Dollars only)

You can write your cheque payable to iFAST Financial-Client Trust Account. Write the Purchase Order number behind your cheque and mail it to us at:

iFAST Financial Pte Ltd
(Fundsupermart.com)
10 Collyer Quay #26-01
Ocean Financial Centre Building
Singapore 049315.

2. Internet Bill Payment (for Singapore Dollars only)

If you have a DBS, SCB, OCBC or UOB Internet bank account, you may choose to pay for your order using the bank's Internet Bill Payment service.

At the end of your purchase at Fundsupermart.com, click on "Internet Payment". This will send you to your Bank's Internet Bank Account. Select iFAST Financial Pte Ltd as the payee, and key in your Purchase Order number.

We will receive confirmation of the payment the next working day, and process the transaction.

3. Bank Drafts (for Singapore Dollars and U.S Dollars only)

Make the Bank Draft payable to iFAST Financial-Client Trust Account. Please note that we only accept bank drafts from the following banks:

Hong Kong and Shanghai Bank Corporation (HSBC)
Standard Chartered Bank
Citibank
Bank of China
United Overseas Bank
DBS Bank
OCBC Bank

Kindly include your Purchase Order number for reference.

 
Return to Top

Q: How would you remit money back to me after I sell?

A: Park sales proceeds in Cash Fund.

When you sell a unit trust, you may want to park your sales proceeds in the Cash Fund which can earn a potentially higher interest rate before deciding to go into another fund. When you are ready to purchase again, you may utilise the money in the Cash Fund to pay for your purchases.

For more details on Cash Fund, please click here.

Sell

If you wish to sell your funds, and take the money back, execute a 'Sell' transaction.

In Step 1 of 3 of 'Sell', you will see an option called 'Currency'. Select the option "USD-U.S. Dollar". Complete all 3 steps of the 'Sell' transaction.

We will arrange to remit the sales proceeds back to your bank account directly in US Dollars. At the moment, we do not remit any other currency internationally.

Please note that any of the TT charges will be deducted from your sales proceed.

In order for us to do this, you will need to update your US Dollar bank account details. You can do this under the Transaction Tab - Update Account - Direct Credit Instruction. Please ensure that the details you key in are accurate. The information needed will be:

Beneficiary Bank Account No.
Beneficiary Bank Name
Beneficiary Bank SWIFT Code
Intermediary Bank Name
Intermediary Bank SWIFT Code

Please check with your local bank if you are unsure about these account numbers.

 
Return to Top

For further assistance, call our helpline at 6557 2853 from 9am to 6pm on Mondays to Fridays (excluding weekends & public holidays).